Support is amazing
My alarm company recently went out of business and the new company told me my panel was totally locked out and unprogrammable (despite being remotely monitored and charging me full price)... I spoke with Thomas for over half an hour about my current system, various modules and boards that exist today and he was extremely knowledgeable and patient with me. In the end, his expertise alerted me to a product alternative that I was unaware of (despite significant Googling to try and unlock my current panel), and I'm moving forward with a conversion to a replacement panel and the service costs differential will pay for the new equipment. Wish I had reviewed this option sooner!