The agent Dylan
The agent Dylan was incredibly rude, dismissive, and completely unprofessional. I was denied a refund or any form of compensation despite receiving damaged headphones that clearly arrived defective, and instead of helping, they tried to blame me, the customer, for their faulty product. I will be filing a chargeback and reporting this incident. After I reached out, they continued replying in a passive-aggressive and condescending manner, trying to gaslight me and twist the situation to make it seem like I was at fault. What’s worse, they lied about the entire interaction and refused to take accountability when I was completely willing to return the product. The headphones stopped working only a couple of months after purchase with normal use, yet they accused me of damaging them myself. Their customer service is shocking—hostile, dishonest, and unprofessional from start to finish. I was treated unfairly and believe racial bias played a role, as they even responded by saying it was “sad I fabricated racism,” which is both insulting and completely inappropriate. I have filed a report with the BBB and BCC for their conduct. This company clearly does not care about its customers or basic respect. Do not shop here—they lie, deflect blame, and disrespect customers instead of resolving issues. Support Black-owned businesses and others that actually value accountability, integrity, and human decency. Edit: Oh keep replying to me, I just know you’re mad LOL! 🤡🥺 Support black owned businesses. FREE PALESTINE. FREE PALESTINE. “Shameful” aww love the deflection and gaslighting…