refund for poor quality stools
This company is based in china so everything gets shipped here when ordered, which takes several weeks. That’s fine, but if you have a problem it’s prohibitively expensive to send it back (which you would have to pay for). I bought a set of stools which did not match description or the photos, although broadly similar. The company offered me a 10% refund but keep the stools. After about 10 emails. They eventually increased the offer to 50% then referred me to their “vip” team. They offered me 60% final offer in exchange for a 5 star review. I reluctantly agreed but modified the review after receiving the refund. This triggered fresh negotiations to reinstate the 5 star review. I agreed to the remaining 40% refund and updated the review to 5 star. Having received the remaining 40%, I’m now updating the review to give an accurate one. I’m giving 3 stars because they did eventually give a full refund, although I suspect I could have claimed that through PayPal. They have lost 2 stars for what I believe is an unethical approach and also the quality of the stools was extremely poor.