Issue with Privacy Hero VPN Router Completely Resolved
Have a Privacy Hero VPN router and had an issue where apparently there is a yearly subscription (which was news to me) that expired. I updated the subscription, had to reconfigure my VPN settings on the router and then my system was showing it was unprotected. Started a chat with Tom M. and he was awesome. Tom helped me figure out that the issue appear to be impacting one of my Windows device but not the other or my Apple device. He was persistent is trying to get to the root cause of the issue and even when I insisted that I will be fine with one of the system not working, Tom did not give up and kept eliminating potential issue after issue until he was able to resolve my issue completely. I would have given up long ago, however, due to his diligence and persistence, Tom was able to completely resolve my issue to my satisfaction. He is an asset to the the organization and should be recognized as such.