The lousiest customer service
The lousiest customer service As a buyer, the customer service is very lousy. They tried to find as many excuses as they can to hide their staff mistake. Two of their staff misleading information lead me to pay extra money to get my items. They drag the case as long as possible until I raise the concern that I want to issue a legal letter to their department to sue them, then they only want to look seriously in my case As a seller, they forced me to change the logistic to the Shopee express and denied my appeal many times to request to change back to J&T. They don’t care the Shopee express drop off point is not convenient to me even I need to spend extra MRT fee and one hour to just reach their drop off point, where J&T express is just nearby my MRT. They refused me to appeal and also the Shopee express drag the longest time as they can to release the money to you, around 2 weeks even the buyers already accepted my order. Other logistic will receive the money within 1 day. Disappointed!