Extremely Poor Customer Service and Untrustworthy Practices
You assured me that my case would be thoroughly reviewed, but your actions have proven otherwise. Your customer service manager, Sarah, seems more interested in frustrating me than addressing my concerns. Your replies only shift blame onto your "subscribers" instead of taking meaningful action. Here’s a direct quote from Sarah: “However, I must emphasize that our company strictly adheres to the terms of use that you accepted when you registered or used our service. We understand that this may sometimes cause disagreements or inconveniences, but our commitment to our terms of use is essential to maintaining the integrity of our services and protecting the interests of all our users.” What terms? I never saw any terms when I paid PHP35! If you truly understood my situation, you’d realize the significant time, money, and effort this issue has cost me. Your customer service has been unhelpful throughout this process. Furthermore, your email contained this threatening statement: “However, we would like to inform you that negative comments can influence our decisions regarding refund requests.” This implies that my negative feedback is being used as leverage against my refund request. I will be exposing your practices on all major social media platforms—Facebook, Twitter, TikTok, and YouTube—if you do not refund my money within a week. Consider this your final warning.