I'd give them zero stars if I could
I'd give them zero stars if I could. First the tech showed up to fix my ice maker that was reported to them as frozen up and needed to be defrosted before it was repaired. He showed up totally unprepared with nothing to defrost it with. He then told me it could be repaired with "insulation tape" and that would make the ice maker work again. He didn't have any tape with him so asked if I had any he could use. So since I didn't, he went to my local Walmart to pick some up while I defrosted my ice maker with a hair dryer, since that's all I had. He taped up the unit and left. To no surprise, it still isn't working. The company has offered to refund my money but not the $99 diagnostic fee. I would be happy to pay the diagnostic fee, if the issue had been diagnosed. My CC company will be involved next.