The Awesome Lewis Preston!
While my experience and dissapointment with a twin pine Tokyo bed, my experience with customer service representative Lewis Preston was excellent! I worked in customer service for at least 50 years and Lewis was awesome! He listened and repeated my concerns to make sure he understood. He was never ever condescending. I am currently waiting for my return to arrive in Tennessee for my refund. Lewis is wonderful. Never ever try to replace him with AI..it cannot be done.