Damage caused by Shipping and Packaging
Generally, I like the products I get from Differio and they tend to be higher quality, however occasionally things get messed up, mostly due to shipping. Most recently, I ordered a hat and, due to the way it was shipped, it arrived misshapen. Given the cost of the hat, I would have expected better care. Update: To clarify, based on Differio’s response, the issue was not due to the courier mishandling, it was due to inadequate packaging - e.g. it was a brimmed (cowboy) hat with no protection or reinforcement and was packaged in the same box as shoes, without any padding or packing material. I make this clarification to ensure Differio knows it was not a courier issue.