Thoughtless Customer Service
I’d had my eye on Meals of Steel for quite a while. Saw a sale on the first week, so I ordered. Then… -Realized I'd gotten charged for a second week several days before my first week was even set to arrive. -Naturally, I wanted to try the meals before committing to more and at a much higher rate, so l cancelled and emailed to confirm the cancellation of the *second* delivery. -I got an automated refund email that said nothing besides that order being cancelled. -The afternoon of the trial delivery came and I hadn't heard anything more, so l emailed to make sure it was coming. -I received a response that I violated the spirit of the offer by canceling so I wouldn't get the trial delivery. Thanks for the proactive communication that the meals I had every reason to expect weren't coming and that l'd have to figure out a different meal plan for the week. Really nice of you. -I emailed back: I don't even get to try the meals before deciding whether to continue? That's what the sequence I was in basically required. No response. It’s been 4 days. And they told someone else here on TrustPilot who went through something similar to “Reconsider your actions” - seriously? Just say upfront you require people to commit to multiple deliveries (the second one at full price) in order to get the deal instead of blaming people for wanting to try the meals before committing to multiple weeks and leaving us hanging with no plan for our meals because your communication is lacking.