Pricey, OK Quality
I ordered the Upgraded Wonderland Cat Tree XL from Happy & Polly's website (order placed on 07/05/24). I read some reviews regarding quality and missing parts in shipped cat trees (more on this later) and tried to cancel my order, but it had shipped already. I decided to keep the order as opposed to paying the shipping fee to return it. Customer service was very understanding with me flip-flopping my decision. However, not all of the necessary parts were included in the original delivery (I was missing a post). Customer service was very responsive, apologized for the mistake, and offered to send me the missing post. They were upfront about how I would have to wait for the replacement part to arrive. I was in no rush, and received the replacement part on 07/30/24, so 2 weeks after my original order had arrived. The cat tree itself is adorable, but the platforms were smaller than I thought (this was on me, I didn't take accurate measurements). It is slightly wobbly after assembly, but our kittens don't weigh much or play rough on it so this isn't an issue. A much cheaper cat tree I bought from Chewy feels a lot more stable and sturdy, and all of the parts were included in the box. The cat tree is VERY cute and aesthetic, I love the look of it! My kittens love laying on it and using it to jump around the windowsills to look outside. It's just small, slightly wobbly, and they will eventually outgrow it. Not all of the necessary components were included in the original package, so it was only fully assembled 2 weeks after the initial delivery. Happy & Polly should look into their Quality Control for their shipments to ensure that all necessary parts are included in the package to prevent customers from waiting even further to fully assemble their cat tree. Especially since the cat tree I bought was pricey compared to other retailers for (not as cute) cat trees. I appreciate their follow-up customer service though!