Extremely slow customer exp responses
UPDATE: It has been nearly 6 weeks since I first raised my complaint. Despite being told by Royal Design that they would revert back to me in 2 weeks to look through my complaint, I have yet to hear an adequate response. I am shocked by the level of quality of service. ---------ORIGINAL MESSAGE I've sent various emails to customer service as the condition of my cutlery purchase was scratched up. It's been 3 full weeks, and despite sending follow ups, and sending them follow up photos as requested. I have yet to hear an adequate response in terms of facilitating a refund. Very disappointed with how slow customer response is.