Apps Problem no resolve and charge SGD48
I, Mr Tan, had encountered the apps problem during Feb the apps reflected an error doesn't allow to proceed for booking and I thought it was the system maintenance so I decided to go for alternatives choice, however on 15 April I tried to book again was still the same problem showing an error on apps doesn't allow to permit for booking. I decided to make a phone call to the customer service and address the problem and highlight the same problem in Feb but I was informed that can't resolve the issued. Customer service replied through phone wasn't the right person in-charge and no solution for the apps problem during that time I was frustration because unbale to rent a car. I expected the customer service would investigate and provide a service to follow up but was waited for 3months till August 2024. I rang them up for asking again, the customer service request my IC and driving license to validate the account holder which all provided. On 4 August another customer service contacted me and told me suggest to cancelled my current account then re-apply as they do not have solution on the apps issued. I asked them would there be a service charge? the customer service told me NO. However , I was immediate being charge for SGD48 without noticing and I do not use the service during Feb to August 2024 due to apps problem but still being charged. I being charged member fees but can't rent a car service and sad. Hereafter, I called up again the customer service for clarification and they argue why didn't call to cancelled the account, because I have been waiting for your solution to resolve the apps problem and expected customer service to follow up the case but very disapointment. The customer service liar as they do not know how to resolve the apps problem initially. They should suggest to cancelled the account on April instead imposed charged but can't rent a car service.