Disappointing experience with the company after placing a UPI prepaid order
One of the electronic components having appreciable value (money worth) in my prepaid order (Order id: 3096051) dated 05-11-2023 was not included in the package delivered to me informing me that it is out of stock. But I could see the item published in their ecommerce portal all the time. I informed them the matter on 16.11.2023 and requested for a refund. But they only replied that "we are sending your refund request to our accounts team. They will check and revert you accordingly." But none from their side reverted or send me my refund. I requested for refund many times thereafter and they always send me the same reply and no one from their side contacted me or send me my refund. I don't want this to happen to others, hence this post.