Disappointed loyal fan.
I've been a loyal customer of CRZ Yoga and have ordered from their site more than 15 times since 2020. I was always happy with the customer service but the way they're suddenly making it hard for me to return an item from my latest order is very off-putting. With all my earlier orders I only had to send an email to the support saying that I want to return something and they immediately (usually on the same day) replied with the return address. This time it took them 3 days to even reply to me, and instead of a return address they offered me a 30% discount on the item "to avoid the hassle of a return". I replied that I don't want to keep the item. Another 3 days later they replied and offered that instead of returning, I can choose a new item for free. This discussion is way bigger of a "hassle" than a return would've been. After reading the other reviews, I am now worried I wouldn't even get my money back even if I somehow got them to accept my wish, so I guess I will take them up on their offer of a "free" item, but only buy their clothes on Amazon from now on.