Scam About Satisfaction Guarantee
8/20/2024: After repeatedly emailing the company and threatening to dispute the charge through my credit card company, they relented and reimbursed me the full amount including shipping and did not require that I return the product. Persistence does pay off. When you order from The Glow Fairy, they like to promote their 30 Day Satisfaction Guarantee. In that guarantee, it says "we want to make sure we back that up with a risk-free, ironclad satisfaction guarantee!! If your shopping experience is less than phenomenal (for whatever reason), we will do whatever it takes to make you not only satisfied, but thrilled about your purchases". When I contacted them about my unhappiness with a product, they apparently have conditions attached to this ironclad satisfaction guarantee. They were willing to take the item back but I would not be reimbursed for the shipping costs I had to pay upfront plus I'd have to pay for the return shipping. That would have netted me probably around $5. Needless to say, I am not thrilled about my purchase.