I am compelled to share my extremely…
Update: I'm updating my original review of PaperTrue to provide concrete evidence of their unprofessionalism and failure to deliver. Order Details: Order Number: 169247 Service: Typesetting and eBook Conversion Date Ordered: July 8th, 2024 Agreed-Upon Turnaround Time: 3 days (as per Alan's email on May 9th) Actual Delivery: Over a month later, and still riddled with errors. Evidence of Poor Service: Ignored Instructions: Despite providing detailed formatting guidelines, PaperTrue repeatedly disregarded my instructions. As I stated in an email on July 17th: "We would like to make the following changes to the overall look of the typesetting: Remove the drop cap at the start of each chapter. Change to left align (no left justification)... " These basic requests were ignored in the subsequent versions. Missed Deadlines: PaperTrue consistently failed to meet deadlines, causing significant delays in my book launch. In a chat on August 3rd, I expressed my frustration: "It's been 48 hours since I requested proof of escalation and a timeline for the corrected document. I haven't received either. This is unacceptable." Lack of Quality Assurance: The numerous errors in the typeset document highlight a complete lack of quality control. In a recent email, I questioned: "Please provide details about your quality assurance (QA) policy and how we can escalate this issue further if needed." Their response was vague and unhelpful. Unprofessional Communication: PaperTrue's representatives have been unresponsive, evasive, and dismissive of my concerns. During a call on August 3rd, their representative, Mark, struggled to understand the errors even when I pointed them out directly in the document. ________________________________________________ I am compelled to share my extremely negative experience with PaperTrue. As an author, I entrusted them with the typesetting of my book, only to be met with a series of frustrating issues that have significantly impacted my project and business. Key Concerns: Repeated Errors & Missed Deadlines: Despite clear instructions and multiple revisions, the typeset document was riddled with errors – incorrect formatting, misplaced figures, and a jumbled table of contents. The project is now weeks behind schedule, causing significant delays and financial losses. Unresponsive & Unaccountable: PaperTrue's communication has been abysmal. They've been slow to respond to my concerns, offered no solutions, and provided no clear escalation path. Questionable Practices: Their potential use of my manuscript for AI training without my consent raises serious ethical questions. Impact: Delayed Book Launch: The delays caused by PaperTrue's incompetence have pushed back my book launch, impacting my marketing plans and potential revenue. Damaged Reputation: The errors in the typeset document reflect poorly on my brand and undermine the professionalism of my work. Financial Loss: I've invested significant time and money into this project, only to be met with subpar service and a lack of accountability. Recommendation: I strongly advise authors and publishers to avoid PaperTrue. Their lack of professionalism, disregard for client instructions, and questionable practices make them an unreliable and untrustworthy partner. I've tried to resolve these issues directly with PaperTrue, but they've been unresponsive and unhelpful. I am now forced to seek alternative solutions, which will further delay my book launch and incur additional costs. I hope this review serves as a warning to other authors considering PaperTrue's services. Do your research and choose a company that values your work and delivers on its promises.