worst customer service I’ve experienced
I have been trying to get a refund for weeks after some trains were cancelled and I was due a full refund for those journeys. Every time I emailed I spoke to a different person, they changed their minds about what was happening all the time, they quoted a journey I have never bought when evidencing why I shouldn’t get a refund and then when they did send very excited emails that my refund was successful I received 10pence!!! I have not received customer service this bad in a really long time and definitely won’t be using them again in future. Stay well clear!