World-class application with world-class customer support
I have been a long-time user of 1Password and have found the application indispensable not only allowing me to create a unique password for each of the thousand plus websites I've accessed, but it as affords me the opportunity to securely store documents and other confidential information. When they introduced two-factor authorization, I thought it would add another dimension to the security of my most precious data. Because I generally only use the application, I haven't had to use this extra layer of security until I wanted to upgrade to 1Password's Family Plan. This can only be done by logging in online and I could not for the life of me figure out my two-factor codes. After a rigorous identification protocol, appropriate for such an application, and patience with my many failed attempts to follow their directions, everything was solved, and I'm breathing a lot easier. A world-class application has world-class customers support as I can attest.