I would provide a 0 rating if I could
I would provide a 0 rating if I could. I ordered a bag and jacket. The bag was not at all as described. Plastic looking with a plastic interior which was advertised as being a suede micro interior. The jacket was cheaply made with pieces of cotton hanging out and cheap cut off seams. When I asked to return i was offered 20% then 30% discount and told to gift items to someone in need OR return the item to china at my own expense. Not Australia When questioned why their response: ‘While we are indeed an Australian-based company, we operate on a global scale. Since your item came from our main warehouse in China, you will need to return the item to where it originated in order for us to process a refund’. DO NOT BUY FROM THIS COMPANY. There are dozens of negative similar reviews online.. Has anyone else tried to follow up from a legal perspective? So the response I got regarding my above review was to contact their customer service team. If they read the review they would see I have and their response to me from the customer support team. The customer support team have not provided any resolution except discount and give to someone in need OR return to China at my own expense, not Sydney ? I know there are 2 stores with similar names. I am commenting on the Ardor Sydney site not Ador in Sydney however I am sure Ardor Sydney are happy people think they are a Sydney site. This review is for Ardor Sydney which is the site I purchased my clothes. This just keeps going around and around. Again don’t purchase from a clothing site called Ardor Sydney as they have their warehouse in China. Products are very poorly made. 16/8. They agreed to give me a 35% partial refund. I am sure they will still make a profit on that. I will do as they suggested and give articles to lifeline. Be aware the Ardor Sydney clothing site is not Ador in Sydney.