Pure Diesel Power on 9/16/2024…
Pure Diesel Power on 9/16/2024 re-asserted their innocence in trying to bribe me to change my Trustpilot review regarding a transaction involving IMO Sales Misrepresentation. The HPOP lines I bought from them didn't work. Apparently PDP complained to Trustpilot who removed my second review. Here's my reply to Trustpilot, after which Trustpilot re-posted my second review: Re: Your review has been taken offline – Ticket #28588573 Tom Andrews 12:36 PM (1 hour ago) to Trustpilot Yes, Trustpilot, you got it wrong. Pure Diesel Power is the vendor. 1. I consulted with Pure Diesel Power Sales and Tech Support before buying to ensure the product would fit my vehicle. 2. I bought from Pure Diesel Power. 3. Product Pure Diesel Power sole me/I bought didn't fit my vehicle. 4. Pure Diesel Power Tech Support referred me to its 'manufacturer', DieselSite for technical support. On behalf of Pure Diesel Power, DieselSite attempted but failed to help me resolve the issue with the product. 5. Per Pure Diesel Power, I returned the non-working product to Diesel Site. 6. Pure Diesel Power eventually refunded the product purchase amount but refused to refund the shipping cost for the part they said (see #1 above) would fit my vehicle. 7. Pure Diesel Power's female rep called me and asked if I would remove my negative review and give Pure Diesel Power an excellent rating if she refunded my shipping cost. 8. I told Pure Diesel Power's female rep that if she refunded the shopping cost, the additional parts I bought from an industry standard supplier, and mileage expense for the numerous round trips I made to the supplier at GSA mileage rates, I would change the review and give Pure Diesel Power an excellent rating. 9. I disputed the charge with American Express, based on Sales Misrepresentation by Pure Diesel Power. 10. Pure Diesel Power sent many pages of documentation to American Express from Pure Diesel Power and DieselSite including my emails with them. 11. American Express denied my claim based on Diesel Site's claim that I returned previously installed product that could not be re-sold. 12. I reviewed the original transaction with Pure Diesel Power including their 'manufacturer' interaction on their behalf, DieselSite, on Trustpilot. 13. I reviewed the second transaction, my claim of Sales Misrepresentation including Pure Diesel Power's IMO fraudulent interaction with American Express on Trustpilot. 14. The Part did not fit on my vehicle. 15. Pure Diesel Parts, a vendor Trustpilot supports, tried to bribe its customer to change a poor review and rating. Is this Trustpilot's and its vendor's ethical standard? 16. So if a transaction and its follow-up transactions are too uncomfortable for Trustpilot and the vendor it supports, Trustpilot removes the review? Is that really what Trustpilot does? 17. BTW, PureDieselPower apparently drop-ships from DieselSite, but claims DieselSite is their manufacturer. DieselSite told me they purchase the product that didn't fit from a third-party manufacturer. So I was dealing with 2 middlemen, neither of which accepts responsibility for their product not fitting. Please re-post my review(s). You can tell I'm persistent when treated badly by a vendor, then insulted by their claims that the reason the part didn't fit was my skill level. Tom Andrews