AVOID! AVOID! AVOID! Terrible product, worse customer service
Terrible product, terrible customer service. AVOID!! I received a defective product. It didn’t fit and, despite SW’s claims, smudged and showed fingerprints. Of course, they blamed me. When I asked for help, I got sucked into an endless loop of weeks and weeks of emails from “Jess” or “Matt” promising several times to send a “free replacement” THAT I HAD TO PAY FOR!! Horrible company. No wonder they get so many poor ratings. Update 1: After posting this review, “Jess” emailed and said they’d send a truly free replacement. After I confirmed the order, she emailed again saying this time that they WOULD NOT SHIP the replacement unless I took down the review. Deception and broken promises on top of it all!? Stay tuned… Update 2: No WONDER this company has so many lousy reviews! SW cancelled delivery of the truly-free replacement product after I advised that I would not be taking down the negative reviews they forced me to leave. So now, I'm left with a terrible experience AND a useless product as well as, apparently, the company showing me their proverbial "middle finger." AVOID THIS PRODUCT AND COMPANY!