The bare minimum
My saddle was lost in the warehouse. This is a bummer, but understandable and it happens. I was frustrated because I explained that I needed the saddle fairly quickly for a bikepacking trip and I kept getting a "we've reach out to the warehouse" type of response. It seems like SQ labs outsources their US operations to "Boards and more" group, and it seems they don't have a ton of incentive to go beyond the minimum. It's especially frustrating as I've bought quite a few SQ lab saddles in the past. There are plenty of other good saddles out there and I'll be switching because of this experience.