Bad experience returning parts ordered …
Try to process a return order by calling the supplier (Fradyma International in Laval) who shipped the items for Direct window parts and was given the run around. Spoke to a customer service representative who verified my order number and email information but did not follow up and provide a shipping label for the return by email as promised. I called back to follow up on the matter but was given a different phone number to call. I called this new number but no one answered and I left a voicemail for the person(Alex) to call me back and to explain why I was returning the item. Still waiting for the callback………….