I recently had an unfortunate…
I recently had an unfortunate experience with Easybook's customer service that left me disappointed and frustrated. I had made a booking and later realized that I needed to cancel it. Following what I thought was the correct procedure, I canceled the first booking and then proceeded to make a new one. After consulting with customer service, I was directed to their refund policy but was not clearly informed about the need to rebook immediately to be eligible for a refund under the double booking policy. When I later applied for a refund, I was told that I wasn't eligible because I didn’t rebook immediately. The fact is, I rebooked less than 12 hours later after carefully reviewing their refund policy, as advised by the agent. However, they are now denying my refund request, seemingly using technicalities in the wording of their policy to justify their decision. I find it unfair that I am being penalized despite acting in good faith and following the instructions provided by their team. This experience has left me questioning their commitment to customer satisfaction and transparency. I hope that Easybook can improve their communication and support processes to ensure that customers are not caught in a similar situation in the future.