Stock available, but isn't sent out
I have avoided writing reviews on this company as had little trouble but now it's time. I ordered two usb heating flasks, 1 cream, 1 purple. Despite showing stock available when ordering, weeks later I was told they were out of stock. And later said I could change the colour to purple so they could send them. The fact that 1 already was, they still hadn't sent that one. I did change to purple and throughout the whole time I'd been looking at stock levels and it always showed stock available. After I emailed saying I'd accept any colour my email was ignored and 2 week later having heard nothing I contacted again to say I wanted a full and immediate refund. The reply was "We'll have to see if we can refund you". I did then get the refund quickly after that but really there was no reason as they had stock and confirmed that by saying if I changed colour they could supply. But they didn't. This has happened in the past but it's years since my last order.