Shame on You, Viewrail: A Warning to Future Customers
After my previous post (Updated Sep 17, 2024 Wobbly and Unsafe Glass Railings, Compromised Deck Waterproofing: My Experience with Viewrail), I am surprised and disappointed to find that my outstanding balance was sent to a debt collector without any response or resolution of the issues I raised. This experience has left me highly dissatisfied, and I strongly urge potential customers to reconsider working with Viewrail due to the following reasons: 1. Remote Operations: The remote working model led to numerous iterations, causing delays and inefficiencies. 2. Local Installers' Expertise: Viewrail relies on local installers who may lack the necessary expertise for installations. In my case, holes were drilled into my balcony, voiding the waterproofing warrantee instead of doing it by mounting brackets. Let alone current railing wobbles causing security concerns 3. Vendor Exclusivity: Viewrail products are proprietary, limiting options if issues arise. I recommend considering alternatives like CR Laurence, a reputable parts company that offers broader compatibility with skilled local installers. After investing $50,000 in this project, I now face an additional expense of $21,000 to redo the external railing—just as the rainy season is approaching. I hope Viewrail takes this feedback seriously to improve their service and avoid similar issues for future customers.