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Edith Lawong

阿拉伯联合酋长国

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Oopbuy

Rather want a refund

Rather want a refund: I wish I could say the same. My son mentioned seeing cheaper items on Oopbuy—the pictures looked promising—so we decided to give it a try. However, we didn't realize that the listed prices only covered the items themselves and didn’t include delivery or customs charges. When our order was delayed by more than two weeks after payment, we discovered there were additional service fees that hadn’t been disclosed at the time of purchase. This pushed us over budget, especially once we had to deal with customs clearance fees and other unexpected costs. Today, I requested a refund for the amount used to make the purchase, and we’re hoping it gets approved. My suggestion is that all costs—including shipping and customs—should be clearly stated once someone selects their items and enters their delivery location. That way, customers can make an informed decision before completing the purchase.

2025-06-12有帮助 2