Seller refuses to abide by their own cancellation policy
I placed an order for overalls from UFlashion on August 5. I had a bad feeling immediately after placing the order so did my research after the fact (unusual for me to no research before ordering) and realized I was likely going to receive a very substandard product. I reviewed the cancelation policy on their site, which states that orders canceled within 24 hours will receive a full refund. I emailed them well before 24 hours and received multiple communications back, first saying they would resolve the issue and then trying to get me to not cancel the order by telling me there are "two sides to every story," meaning that my skepticism of the quality based on the reviews was unacceptable to them. EIGHT DAYS after I began corresponding with the seller and followed up repeatedly saying that I wanted to cancel the order, the order shipped. It was as if the person claiming to want to help me was just delaying and trying to placate me until the order was shipped. I feel furious at myself for not doing my research ahead of time but also furious that the seller did not follow their own cancellation policy.