New NIC update and Online new biometric access
My NIC expired and I got a new NIC which I am struggling to update with the bank. I am a joint account holder with my wife and sister. I work overseas and live with my wife whereas my sister resides in Karachi, Pakistan. I was really shocked to receive an email from the bank that a debit block is in place for my account as mine and my wife's NIC expired. I was trying to understand how it is possible when the 3rd joint account holder is having a valid NIC and a resident of Karachi, Pakistan. Any how, as myself and my wife are currently outside the country, I sent copies of mine and my wife new NIC to my brother in Karachi to submit to my BAHL branch in Karachi, however I got another shock that bank declined to my brother to update my new NIC and asked my brother to inform me to update it through bank website. I tried updating it through the bank website but it does not allow me to do so and gives error message to visit the branch. This is not the only trouble I am facing with BAHL. Three months before I had reported a complaint that my online account is inaccessible to me as it is asking for biometric verification and I tried all possible ways to complete it but I was unsuccessful. Hence I was unable to access my account through the online portal for the last three months. It is really sad to see that BAHL, which has such a large banking network in Pakistan, is providing such poor customer service to its overseas customers. This is really disappointing to me.