Poor Quality Product and even worse customer service
I purchased a personalised travel coffee cup from this website having never used them before. They were a little more pricey than other places but I stupidly figured this meant better quality products. I did not realise quite how much the shipping and postage fee would be until I came to pay and by that point I'd spent so much time personalising the cup that I figured I'd just accept the price. The cup came and is of very poor quality. Despite all the pictures used having been taken on up to date smartphones they were all blurred and the colour was off. Most of the images made the people in them appear red. Furthermore there were areas where it almost looked smudged. I emailed straight away to inform them of the issue, believing they would want to assist as best they could. I couldn't have been more wrong. What I received instead was a string of emails that were blunt, unreasonable and infuriating. The person informed me that the poor photo quality was normal due to them having been printed on stainless steel. If that was correct you think there'd be some sort of note on their website informing customers of this. They then shamefully offered me a £5 refund, which would not have even covered the delivery fee. With a bit of push from me I then had further ridiculous options. I could pay another shipping fee and have a new product sent out (despite having told me the poor quality was normal) or I could return the product, paying for the shipping fee myself and receive a 70% discount. Again, I felt disappointed and infuriated by these options. After some more communication the company decided to offer me a measly 20% back and I could keep the product (wow how generous). This product was a gift that is now of no use to me. I would never order from here again and would discourage anyone from doing so.