Returns are annoying / quality is decent!
I came here AFTER I had already placed one order and received it and then placed a second order (have not yet received, it’s on the way). I am located in Ontario, Canada. First order: came quite quickly. Dress seemed good quality, heavier than expected which is why I wanted to return it (I need it for a May event so I don’t want a thick/ heavy dress). Initially connecting for a refund was a little challenging, but not enraging. They do try to make you keep the product and don’t seem to want to have you return it, which is definitely annoying. I shouldn’t have to overly explain why I’m returning it if I’m within their policy. I do think their return process needs to be refined like SHEIN is. If their returns were easier and free / cheaper shipping, I would have no problem giving a higher rating. The product was not cheap like others have described and not really issues making contact with customer service like others have described. If my new order requires a return, I will update my review on the process at that point. I think that’s what is frustrating to the majority of customers giving bad reviews. It’s definitely an issue.