Avoid Using vPost & Don't Trust their FAQ.
Avoid using vPost at all costs! It's clear they don't take customers' feedback seriously. I posted a negative review a week ago and warned them that I would continue sharing my bad experience. This is the first time I've felt compelled to write such a strong review about a company. Here's what happened: My package is stuck at their US warehouse because they claimed it's a restricted item, even though it wasn't listed in their FAQs about prohibited items. If I had known this, I never would have sent the package. I even double-checked the list of restricted items with the Singapore Police Force to be sure. Whenever I contact their helpdesk, I only get a generic response like "still checking with the warehouse or relevant team." Thankfully, my item isn't of high value, but I am determined to see this through. The way they conduct business is unethical, and I am prepared to escalate this to CASE if they don't resolve it promptly.