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Jane Jones

英国

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Floweraup

Selling make up that is fake!

Ok I ordered the make up pallet with foundation & brush. But it wasn’t what was advertised. The one advertised was the geller set. I have a picture of the advert. It cost £23 for geller palette and brush with foundation. When it arrived, it wasn’t the genuine geller palette, rather a very cheap copy, no brush or foundation in the package either. Straight away I emailed to ask for a full refund, they offered me £18 and keep the make up set!! I don’t want the makeup set, I’m happy to send it back, if they pay postage, now they are offering to send the missing items!!! I’m still asking for full refund!! I had told customer services I would end up giving a bad review. So here it is.. stay well clear of this company! I have been trying for over a week to get my money back. Customer service is awful so be aware. *** update - Sent a reply to message below. No response from them again.

2025-10-09