I must express my disappointment with…
I must express my disappointment with the product I recently purchased from your company. I was particularly looking for something that was sensitive-friendly, as advertised, but unfortunately, my experience has been far from satisfactory. Upon using the product, I experienced discomfort, which was quite unexpected and distressing. It's clear that the product does not live up to its claims of being suitable for sensitive skin or conditions. Given this experience, I am left with no choice but to request a refund. I believe it's important for companies to stand by their product claims, and in this instance, I feel let down. I hope for a swift resolution to this issue and would appreciate guidance on how to proceed with the refund process.