Tech Support Is Responsive - Products Are Not
Very responsive tech support but products are horribly complex and convoluted. I purchased a home with Hik Vision system. The previous owners did not know the NVR password. Hours with Hik Vision and they could not figure a way to factory reset the NVR so I bought a replacement. Hours again with tech support and still can't get the system fully operational. FYI - I am an engineer with a networking background.