I bought a Moissanite ring from Lane…
I bought a Moissanite ring from Lane Woods initially a few months back, and although it took nearly a month to receive the ring, and I had some issues with the quality of the metal used I decided to buy a different ring. It was over $300 U.S because I decided to buy in white gold. Once again, I had to wait a month to get my ring (which was shipped from China) and when it arrived - the size was clearly wrong. I immediately emailed Lane Woods and their response was truly astonishing - they blamed me and claimed "I didn't know how to measure my finger". Are you kidding me? I'm 50 years old and know perfectly well what size my ring finger is. Then they said they are willing to exchange but wanted $20.00. Then they offered to refund, but would only refund only about 2/3 of the amount I paid and then when I told customer service that was not acceptable - they started attacking me personally?! This company is not legit. They pulled a bait and switch and then try to extort you when you complain that you didn't receive what you were promised. I will never deal with them again and doubt I will get what I paid for.