Repeated Delays, No Communication, No Ground Support that my recent…
I regret to say that my recent experience with Batik Air was deeply disappointing — and unfortunately consistent with prior experiences. On my onward journey (KL → Bali), the Batik Air flight was delayed by approximately one hour. During this time, passengers were left on board without meaningful updates or refreshments. This delay caused my wife and me to miss our onward connecting flight from Bali. Upon arrival in Bali close to midnight, there were no Batik Air representatives available at the airport to provide assistance or guidance. We were effectively stranded, forced to arrange last-minute accommodation ourselves and purchase new onward tickets at our own expense. This resulted in our arrival in Adelaide being delayed by nearly 12 hours, significantly disrupting pre-arranged plans. On the return journey, Batik Air was again delayed by approximately one hour. Boarding was chaotic and poorly managed. Despite travelling with cabin baggage only to facilitate a smoother transit, we were informed at the gate that we were required to check in our bags due to the aircraft being “too full,” which contradicted earlier information and created further confusion. Across both legs, the consistent issues were: • Delays • Poor communication • Lack of on-ground support • Disorganised boarding Based on my repeated experiences, punctuality and passenger management do not appear to be operational priorities. I would strongly caution travellers relying on tight connections to reconsider using Batik Air.