My husband assumed he was talking to…
My husband assumed he was talking to Enterprise and not a second party "Travelouts" reservation company, when he made his reservation by phone on 6/29/2024 and paid a deposit of $550.00 for three 15 passenger vans. It was not disclosed to him at that time of the phone reservation that his $550.00 would not be refunded if he canceled. He received an email after the deposit had been made that this was non-refundable. The company is not forthright and honest in it's dealings with customers. My husband has not been able to receive a refund for the canceled vehicles. I called the company and was hung up on after being informed the information about non-refund policy was sent in the email, after the deposit had been made. I would suggest carefully consider using this company if being FORTHRIGHT and not disclosing non-refundable policy beforehand is the practice.