I swear I will NEVER buy any products…
I swear I will NEVER buy any products from ZALORA. I bought Le Labo perfume from ZALORA and what was delivered I believe is a counterfeit perfume. I have been a fan of Le Labo & have bought several bottles from the boutique. This is the first time I bought from ZALORA. I can’t attach the photo here. Those of you who are familiar with Le Labo, you recognise the white sticker on the bottle. The one I received with a plastic sticker and I paid more than $400 for it! I returned the perfume, courier picked it up. ZALORA responded that they will process the return and the processing of the refund will take about a week. I waited for more than a month, back and forth with ZALORA for them to tell me that the SELLER rejected my request for a refund. And ZALORA also me that the box is opened so I can’t seek any refund!!!! If I don’t open the box, how do I know it is a counterfeit product!!! And I bought the perfume from ZALORA, I expect ZALORA to authentic the product. Which seller would agree to refund money to the buyer? How do ZALORA PROTECT THE INTEREST of their CUSTOMERS ?? I just received the perfume that is returned to me after 1.5 months! I AM TOTALLY PISSED OFF WITH THIS PURCHASE AND HPW ZALORA DEALT WITH THE ISSUE. For those who are buying branded goods from ZALORA, please think twice and thrice!