Faulty items and inadequate support
I received a faulty item, and instead of resolving the issue properly, the seller repeatedly tried to persuade me to accept a small partial refund rather than refunding the full purchase price. During our conversations, the seller gradually increased the amount offered, but it still fell well short of a full refund. Eventually, they stopped responding altogether, leaving me with no option but to open an official dispute through DHgate. As soon as the dispute was opened, the seller completely changed their position and rejected the refund entirely, despite their earlier offers. DHgate’s resolution was equally disappointing, as I received only a partial refund. I had to recover the remaining amount through my bank in order to receive the full refund I was entitled to. The entire experience was deeply disappointing and, in my view, dishonest. I would advise anyone considering purchasing through this platform to exercise extreme caution. Only buy if you are prepared to risk losing your money.