Yeah don’t order from them
Yeah don’t order from them, they tried to haggle with me so I couldn’t cancel my order. I worked with Felicia, who was very unprofessional by the way she responded to my messages. Took full days to respond even when I took time to message her during their business hours. I literally had to contact support directly to get her to respond to my messages, because apparently only she had the authority to cancel my order. Then the way she responds is like messaging a friend, abbreviated punctuations and sassy attitude. I could clearly tell she didn’t want to help me because I was clear I wanted to return my order and it was in their policy that it was returnable within the 72 hour window with a fee. I was totally fine with it, and she had to be extremely rude about it, very unpleasant experience. It would be best to just have a central customer service email instead of having to wait for a single case manager to respond to simple requests such as this.