Strangest, most sketchy, Chinese company
The quality was pretty low (the comments on their Facebook have GOT to be fake), and though you may go into the transaction knowing that you will have to pay return shipping, know that you will actually not be able to return the item at all, first because they will refuse to give you the return shipping address when you ask for it until ultimately, on the third email you demand it and they send you this, indicating you will be shipping to China, paying customs, and taking a loss- as they warn you “it’s not worth it” in their customer service, lol. I’ve never gotten more defensive customer service correspondence. What a strange, sketchy operation. : Hello, I'm so sorry to hear that. We do not provide shipping labels. Our returns page states that the buyer is responsible for shipping and rates. Please return items to the following address: Country: China Province: Sichuan City: Chengdu Recipient: Madepants ZIP Code: 610095 Street address: No.520 Jirui First Road Telephone: +8618244377351 Email: redacted After the package is shipped, please provide us with the tracking number. Once we receive the returned items, we will immediately issue you a refund to your original payment method, provided they are in perfect condition and suitable for a second sale. Please fill out the customs declaration information correctly and pay the customs fees, otherwise we cannot receive the returned package. Special reminder, customs duties are generally charged 10-20 US dollars per item. And customs duties are sometimes charged at Chinese customs, so you also need to pay them. Sorry for the inconvenience. How about we give you a 50%(excluding shipping) refund and you keep it? You can gift them to your friends. Because shipping back to China is expensive and we don't provide shipping label. Our returns page states that the buyer is responsible for the cost of return postage. So it's not worth it. Our warehouse is in China, we don't have a warehouse in USA. Thank you for your understanding! Sincerely Madepants