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sarah r

英国

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Buddhastoneshop

Poor customer service/returns process

There is an obvious lack of clarity on their website as to shipping times/returns process. I ordered harem pants which were odd sizing and poor quality (badly printed and material very stiff). Delivery took 3+weeks with no updates from company. They do not list a returns address on their website and did not easily provide it when I asked to return the item. Instead they repeatedly offered a "discount" on my item should I wish to keep it. After several requests their return address was provided but they expect customers to pay return overseas postage, which was not made clear on their website. I would not use again.

2026-05-21