I recently used Front DoorPro’s…
I recently used Front DoorPro’s refrigerator repair services for my freezer, which was not freezing. First call was scheduled for 27th and on September 5th still not fixed. Unfortunately, my experience was far from satisfactory. Punctuality Issues: The service technician was late for the original scheduled appointment. He returned two days later with the motherboard, but the refrigerator still wasn’t cooling. Despite being advised that the technician would return if the refrigerator wasn’t cooled within 24 hours, I had to call them just three hours after he left because nothing was running or cooling down. Misdiagnosis and Delays: When the technician returned on Friday, he informed us that the issue was something different that he hadn’t checked during the initial visit. Due to the holiday weekend, the next available appointment was Tuesday. However, the technician did not show up on time, and I had to call them at 10:20 AM to find out the status. The appointment was then rescheduled to Wednesday, and again, no one showed up on time. This pattern continued, with the appointment being rescheduled multiple times, ultimately pushing it to the 12th. Lack of Communication: Throughout this process, there was a severe lack of communication. Not once did the repairman show up on time, and I had to constantly follow up to get updates. Financial and Service Dissatisfaction: Despite paying almost $500 for repairs and parts, my refrigerator is still not fixed. The technician’s knowledge and the company’s communication were severely lacking. I would not recommend Front DoorPro to anyone due to their poor communication, unreliable scheduling, and inadequate repair services.