I was disappointed from the Customer…
I was disappointed from the Customer service from easybook, as i bought 3 bus tickets from easybook for SuperNice bus. The Bus booked was from KL at 12.30pm, and the bus already reach JB around 4.45pm. But we did not know that Super Nice will detour to woodland area, and they will drop off passengers to Larkin and other areas. I went to check with Super Nice why they depart from KL at 12.30pm, then now (that time alrdy 6plus) still not back to Boon Lay the alighting point. And the staffs tell me they have this practice since 1-2 years back. And they told me they will tell their passengers that the duration from KL to Singapore is around 7 hours. How would a bus ride from KL to Singapore be like 7 hours when they already reach Singapore at 4 plus. And Super nice say anything since we booked at Easybook can feedback to Easybook. On easybook plaform when we booked it only state 4 hour 30 mins, never indicate 7 hours. Best things is when i whatsapp easybook hotline, they keep indicate that : We want to let you know that, Easybook is merely an online ticketing platform and shall not be held responsible for circumstances beyond Easybook’s control including to: the quality, staff behaviour, punctuality of the transport or waiting at the wrong pick up/boarding point; the transportation company’s final arrangements on the route ie. to drop-off and/or pick up point, cancellation, delays, or changes in seating etc. So booking thru them is not much of benefiting to us, we can go direct to the bus company instead, as got anything we feedback to the company directly. No need to go thru easybook as they will not bother, as they are merelya booking plafform to earn money, and the rest is like not their issue...... Very disappointed with Easybook and will not book with them anymore cos it seems like they will not be responsible for anything. and even their agrnt also do not bother type. So for myself i will not buy again. it's just my opinion to share my experience.