2/3 trees DEAD & They Won't Issue A Refund to my Credit Card
I ordered 3 trees from Ty Ty Nursery. It was a HORRIBLE experience. You are crazy if you order from this company. Read the terrible Reviews. 2/3 trees I ordered were dead. One of the dead trees arrived bent like a U. The second dead tree never bloomed. I called to get a refund because they advertise a hassle free 1 year warranty. They would not issue a refund to my credit card. Instead, they said their policy is to offer store credit only for the tree and would not issue a refund for the lousy overpriced shipping they charge. Store credit would do me no good because I would never order from this company again and they said if I ordered again, I would have to pay shipping again, which I definitely would not do as there is a decent chance they would just ship me another dead tree. I had to dispute the charge through my credit card company. I will win this and everyone else having a problem should do the same. They ship their trees bare roots showing with NO pot, and charge a lot to do this. You can order beautiful trees from Home Depot that will come in a pot, large bag tied around the pot to prevent dirt spillage and in a huge box for a lot cheaper than what Ty Ty charges. This is a very dishonest company with really bad customer service. Do your research, move on to a different Seller, and if you are dumb enough to get burned, make sure you use a credit card so you can dispute the charges.