Gold Service is outstanding with some room for improvement
Gold Service is outstanding with knowledeable, helpful, friendly consultants. Telephone access is very good with minimal hold times. Gold Email support is generally good, with occasional hiccups where requests are dropped. The myEquity portal is useful for occasional access, but does not serve frequent users well for managing investment properties. Likewise, the Bill Payment Wizard is useful for infrequent, but not frequent use. Prepaid cards are quite useful, but not available for land trusts, which greatl diminishes usefulness for real estate properties.