Hello
Hello. I made a reservation via Trip.com (booking 1658113416413294) at Eklo Hotels Bordeaux by mistake. I had intended to book a stay for the same dates—September 18–22, 2026—at Eklo Hotels in Paris. I did not stay in Bordeaux, as I was actually in Paris (booking 1658113701842095). I asked Trip.com to transfer the payment made for Eklo Bordeaux to Eklo Paris and to handle the price difference. I am deeply disappointed that Trip.com did not honor this request; effectively, I lost €289.40. Other booking sites I have used in the past have been understanding about such matters. I will not recommend Trip.com to anyone, as they lack transparency and responsiveness to customer needs. I did not intend to make this mistake, but I assumed Trip.com would understand the situation and assist me. You can verify with Eklo Hotels Bordeaux that I did not stay there, as my vacation took place in Paris. Thank you.