Awful communication
I ordered a figure from the company in October 2023, did not receive any updates from them for a year. I chased in August and was told it still wasn't released. Then in October they posted on their Facebook that it was released, but I did not receive any shipping email. I chased them again a few days ago and was told they emailed me in October and it probably went into spam. Checked my spam, junk and deleted - nothing. The email it came from had a lot of Chinese characters, so more than likely got picked up by phishing detection. I asked them to resend the email and only then did they decide to tell me my figure is no longer available. Oh, and that I will not be getting a full refund due to their refunds policy. Awful service, told to wait a year but they couldn't hold my pre-ordered figure for more than a month.